01. Overview & Business Details
This website is operated under the brand name Falcon Profiles (registered business entity details available on formal commercial documentation and upon request), operating from AECS Layout, Singasandra, Bangalore - 560068, Karnataka, India.
We respect your privacy and handle customer enquiry details transparently in the course of providing product information and quotations for aluminium profile door systems and accessories. This website does not presently operate user login accounts or deploy advertising or third-party analytics tracking cookies.
02. Information Collected Through Enquiry Forms
When you submit an enquiry through our Contact & Quote Request page, or reach out to us directly via phone, email, or WhatsApp, you may voluntarily provide:
- Contact Details: Your full name, phone/WhatsApp number, and email address (optional on the form, or provided when sending an email).
- Professional & Project Details: Company, studio, or firm name (optional), customer category (e.g., Interior Designer, Architect, Contractor, Modular Manufacturer, Homeowner, or Dealer), and project city or area.
- Product & Technical Requirements: Selected product category, specific product configuration of interest, approximate quantity, opening dimensions, finish preferences, and project notes.
- Enquiry Reference Metadata: A system-generated enquiry reference identifier created at submission time to help track and prevent duplicate enquiry logging.
03. How We Use Your Information
Information submitted by you is used strictly for legitimate business communication and enquiry fulfilment purposes, including:
- Responding to your product queries, finish requests, or quotation requests.
- Assessing technical feasibility, door configurations, hardware compatibility, and indicative pricing based on your dimensions.
- Coordinating follow-up consultations via phone, email, or WhatsApp regarding your active enquiry.
- Maintaining internal records of customer enquiries and quotations for business administration.
We do not sell, rent, or trade your personal contact information to third parties for marketing purposes.
04. How Enquiries Are Processed (Google Sheets, Email & WhatsApp)
To ensure customer enquiries are received promptly and reliably, our website enquiry form utilizes specific communication and record-keeping workflows depending on the action you select:
- Google Sheets Enquiry Logging: Where configured, submitting the enquiry form transmits your submitted form details and reference ID to a Google Apps Script web endpoint connected to an internal Google Sheet used by Falcon Profiles to log and track customer enquiries.
- WhatsApp Enquiry Workflow: If you choose “Send Enquiry via WhatsApp” (or click a WhatsApp contact link on the website), your enquiry details are formatted into a prefilled message and you are redirected to WhatsApp (
wa.me) so you can review and send the message directly from your device.
- Email Enquiry Workflow: If you choose “Send Enquiry via Email”, your enquiry summary is prepared in a standard email draft (
mailto:) using your device’s default email application so you can review and send it directly to [email protected].
05. Information Access & Care
Access to enquiry records submitted through our website, Google Sheets tracking log, email inboxes, and business WhatsApp account is restricted to authorized personnel at Falcon Profiles responsible for sales support, quotations, and technical coordination.
We rely on standard account access controls provided by our communication and productivity tools. However, no method of electronic transmission over the internet or third-party messaging platform can be guaranteed to be completely immune from risk, and visitors should avoid transmitting sensitive personal identity documents or financial payment credentials through general enquiry forms.
06. Third-Party Service Providers
Because our enquiry workflows rely on established third-party communication and productivity platforms, information you submit interacts with those service providers when you use those channels:
- Google Workspace / Google Apps Script & Google Sheets: Used to log website form enquiries and receive email communications.
- WhatsApp (Meta Platforms): Used when you choose to initiate or continue an enquiry via WhatsApp.
- Website Hosting Provider: Standard server access logs (such as IP address or browser request timestamps) may be temporarily processed by our hosting infrastructure for technical delivery and reliability.
Use of Google and WhatsApp services is also subject to those respective providers’ terms and privacy policies.
07. Data Retention, Correction & Deletion Requests
We retain enquiry information only for as long as reasonably necessary to respond to your request, follow up on project discussions, maintain ordinary commercial records, or satisfy applicable business or legal obligations in India.
You may contact us at any time to request:
- Confirmation of whether we hold enquiry details you submitted.
- Correction or updating of inaccurate contact or project details.
- Deletion or removal of your enquiry record from our internal Google Sheets log and active correspondence, subject to any legal or accounting record-keeping requirements.
To submit a correction or deletion request, please write to us from your registered email or phone number with your name and Enquiry Reference (if available).
08. Changes to This Privacy Policy
Falcon Profiles may update this Privacy Policy periodically to reflect changes in our website enquiry workflows, business contact details, or operational practices. Any updates will be published on this page.
